Shipping and Returns
To find what we have in stock and ready to ship, simply choose your size on any of the Product pages and then click the box to show items 'In Stock'. This will then only show you items that can be sent out straight away.
The delivery time varies depending on whether the item is in stock. If it is available in stock it is within a week. Made to order items are 6-8 weeks. However you can pay for our Express Service which is 3-4 weeks (extra £35)
Yes, we can send anywhere in the World.
Yes, all in stock items can be returned and will be fully refunded/exchanged. Please send your item back to our office and make sure you use a 'sign for' service. More return information: Returns and Exchanges
Other FAQ
There are care cards sent with every order. The reason we don't put them in the gowns is because the gowns are reversible. I would recommend dry cleaning for best results, however both gowns can be hand washed in cool water. Please do iron for best finish. Read more on our Fabric Care page.
Please view our size chart for men and women with detailed measuring guide here. You will be able to see our standard sizing and if you need anything made to measure, please use our measurements diagram for jackets and trousers.
Yes. You can visit our showroom in Gloucestershire. By appointments only. Appointments in our showroom are complimentary. Email info@shibumistyle.com or call 01453 832098. You can also book your appointment online: Showroom Appointment
Yes, your can order our silk by the half meter. Cashmere fabric can be purchased in 7ft x 9ft pieces. Samples of all fabrics can be ordered.
Most of the coats and jackets are meant to be worn open and do not have to do up. These are decorative coats rather than coats to keep warm on a winters day, so as long as the top button meets at the front then the size is good for you. Of course if you want a coat that you ALWAYS do up and never wear undone then that is a different matter, please contact us directly if this is something you are interested in.
The cashmere fabric is a blend of cashmere and silk within the weave. The feel comes out like cashmere with a slight sheen on it. It's lovely. Some customers wonder whether the items are part cashmere i.e on one side and part silk on the other. It's not like this, the cashmere/silk is a blend that feels like soft wool with the warmth of wool rather than a silky feel of silk although the wool is softer than plain wool.
Not necessarily, all our cashmere designs are symmetrical and beautiful but may vary slightly in pattern to the picture shown due to the nature of how the fabric is cut. If you see a specific design that you'd like to have a perfect match for, this can be requested at an additional cost of £35 to cover the additional work.